Cancallations of orders at our Amazon Shop

to:  seller-performance@amazon.com

In the past we have corresponded with our customer via the amazon email  contact procedure.   When with our customer we determined wiith our customer that a product was not to be shipped, then we cancelled it ourselves throught the interface.  Now we have been told by customer support that we should not cancell an order this way … rather that we should request the customer to cancel it themselves. 

We will gladly comply with this new-to-us procedure.   But unfortunately the canellings  that happened last week are counting against our performance.   I have listed those below.

Is there some way that we can get these blemishes taken off our record?

Tags

  1. amazon shop

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